Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
Drive unified commerceIncrease revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.
Create a modern store experienceManage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.
Effectively manage merchandisingImprove ROI and product demand by centrally managing merchandising-including product information, categories, assortment, and pricing.
Optimize operations through insightsReduce fulfillment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.
Deliver exceptional retail experiences Dynamics 365 Retail comes with Modern Point-of-Sale app offering a rich clienteling experience that gives sales associates what they need while on the sales floor: product, inventory, customer and other information that helps them provide exceptional customer service.
Capabilities
1.Drive unified commerce
Create seamless shopping experiences: Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers.
Enable omni-channel buying: Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.Increase brand loyalty: Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.
2.Create a modern store experience
Deliver exceptional customer service: Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.Tailor product selection and recommendations: Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.Optimize store operations: Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales
3.Effectively manage merchandising
Streamline sourcing and replenishment: Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.Manage product demand: Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.Amplify sales and promotions: Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.
4.Optimize operations through retail insights
Create a single, holistic view of inventory: Maximize business impact, reduce fulfilment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights.Speed up end-of-day activities: Complete key store closing activities faster using automated and streamlined workflows.Increase inventory visibility: Manage stock counts to enable the right level of inventory at the right locations.
Meet changing business needs: Drive actions to support multi-company, multi-brand, and multi-channel global operations.
5.Innovate with a modern and adaptable platform
Adapt quickly: Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.Extensible platform: Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.Invest with confidence: Improve point of sale (POS) responsiveness and safeguard your data with a global network of state-of-the-art datacenters with geographical proximity.
Drive innovation: Transform your customer interactions with AI-driven deep insights that guide your teams to the right business outcomes.
Models
Clients
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Resources
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